An Educa Model Energy School. It is also our corporate university, where we support and develop all the training initiatives through appropriate management of knowledge.
Advanced Vision Operations Center (NOVA, in Spanish)
Our integrated operations center, unique in Latin America. It places our Organization at the forefront of monitoring, supervising and controlling the entire electrical network and new businesses.
Pollutants released directly into the atmosphere. Some originate as a consequence of chemical reactions and others correspond to the continuous or discontinuous discharge of matter, substances or forms of energy coming directly or indirectly from any source that may cause air pollution.
According to the United Nations Convention on Biological Diversity, it is “the term by which reference is made to the wide variety of living things on Earth and the natural patterns it forms, the result of billions of years of evolution according to natural processes and also from the growing influence of human activities.” And it adds that biodiversity also includes “the variety of ecosystems and the genetic differences within each species (genetic diversity) that allow the combination of multiple forms of life, and whose mutual interactions with the rest of the environment base the sustenance of life on the world” (https://www.un.org/en/observances/biological-diversity-day).
Internal rules governing the operation and governance of the Company; they are approved by the General Assembly of Shareholders.
International decontamination mechanism to reduce polluting emissions to the environment. Greenhouse Gas (GHG) emission reductions are measured in tons of CO2 equivalent, and are translated into Certified Emission Reductions (CERs). A CER is equivalent to a ton of CO2 that is no longer emitted into the atmosphere, and can be sold on the carbon market to industrialized countries. An example of the types of projects that can be applied to a certification: generation of renewable energy, improvement of energy efficiency of processes, reforestation, cleaning of lakes and rivers (Kyoto Protocol).
An environmental indicator that aims to reflect the totality of greenhouse gases (GHG) emitted by the direct or indirect effect of an individual, organization, event or product. Such environmental impact is measured by carrying out an inventory of GHG emissions or a life-cycle analysis, according to the type of footprint, based on recognized international regulations, such as ISO 14064, ISO 14069, ISO 14067, PAS 2050 or GHG Protocol, etc. The carbon footprint is a mass equivalent measurement of CO2. Once the size and footprint are known, it is possible to implement an emission reduction or compensation strategy, through public or private programs.
The way of doing things in the Company, understanding that it is the best way to establish it as a pioneering, innovative, disruptive, empathetic and value-generating company for all our Stakeholders.
A high energy efficiency system, in which electrical energy and thermal energy are obtained simultaneously from primary energy, which – in turn – is usually obtained by burning fossil fuels, such as gas.
A voluntary process between workers’ associations (generally, but not always, gathered in a union or group of unions) and employers.
Comprehensive Risk Management System (CRMS)
A systematic application of policies, procedures and practices for the identification, analysis, evaluation, treatment, follow-up and review of risk, communication and monitoring.
The consistency of Company behavior and crisis management that is reviewed in accordance with established principles and policies.
A scheme of differential tariffs to establish the costs of providing electric-energy service to regulated users in the National Interconnected System (SIN, in Spanish) to promote voluntary energy savings.
Cybersecurity by Design
Introduces agile security controls that can adapt to changing digital environments; it is based on an understanding of the threat landscape, people, scalability, and speed.
They cover direct greenhouse-gas (GHG) emissions that occur from sources that are owned or controlled by the Organization in the following types of activities:
- Electricity generation.
- Heat or steam.
- Physical or chemical processes.
- Transportation of materials, products, waste and employees.
- Fugitive emissions (ISO, 2006).
Diversification of the Generation Matrix
A combination of renewable and non-renewable energy sources used in a geographic area.
The financial indicator of the profitability of our Company. It is calculated as profit before interest, taxes, depreciations and amortizations.
Perception of the type and quality of relationships and feelings that the Company produces for our employees.
Employee Turnover Rate
An indicator that measures the number of employees entering and leaving the Organization in relation to the average total number of employees, in a period of time.
The means or resources that nature offers us and from which, through an industrial process, we obtain some form of energy that can be directly used by the consumer or by some productive activity.
An activity that aims to improve the use of energy sources, aimed at the fight against climate change, improving energy security and competitiveness.
Environmental Impact Studies (EIA)
The basic instrument for decision-making on projects, works or activities that require an environmental license; it will be required in all cases that require it, in accordance with the law.
A certification program that recognizes companies that effectively implement efforts to achieve gender equality and cultural transformation.
Tests carried out on networks by people with computer and security knowledge to find vulnerabilities, then report them and take corrective measures.
External Customer Experience Index (IECe, in Spanish)
An internally developed customer experience measurement methodology, made up of four (4) components: experiences, loyalty disposition, positioning and value proposition. It is aimed at all channels or customer contact points with the Company and all products and services provided to customers in the three segments (Cities, Companies and Homes).
Fraud, Bribery and Corruption Risk-Management Policy
Parameters in the development of the Code of Business Conduct to implement a system for risk management, in order to establish control measures aimed at preventing their occurrence.
FTTH Gpon and 5G Technology
A passive optical network with the capacity to transmit in Gbits, in the FTHH topology. It involves bringing a fiber-optic connection from the signal generation to the end user and allows offering voice, data and television services, etc. (5G). It is the fifth generation of mobile networks and offers services with navigation capacity of up to 10 GBps.
Geographic Information System (GIS)
A set of specific components that allow end users to efficiently create queries, integrate, analyze and represent any type of referenced geographic information associated with a territory.
Governance Portal – Protiviti
A tool that allows the registration of strategic and operational risks, as well as their administration and its controls, and the registration and monitoring of action plans to mitigate risks.
Non-recyclable waste considered hazardous because it has intrinsic properties that pose risks to health and the environment.
The norms that recognize and protect the dignity of all human beings without distinction.
I Choose to Take Care of Myself (YEC, in Spanish)
The internal transformation program to turn safety into a life value.
Resources that come from the management of the Company’s operation.
Internal motivation that generates a high commitment to self-care, due to the great involvement with procedures that internalize safety and lead it to personal values; the result is to generate safe experiences and healthy habits.
They cover emissions from the generation of electricity acquired and consumed by the Company, which is purchased or brought within the selected spatial limit (ISO, 2006).
Production potential or maximum production volume that can be achieved during a given period of time, taking into account all available resources.
Intelligent Electronic Devices (IEDs)
Electronic regulation equipment embedded in electrical systems and used in switches, transformers, etc.
International Union for the Conservation of Nature (IUCN)
A union of members made up of sovereign states, government agencies and civil society organizations. IUCN is the world authority regarding the state of nature and natural resources, as well as the necessary measures to protect them (https://www.un.org/en/observances/biological-diversity-day).
Internet of Things (IoT)
A digital interconnection of everyday objects with the Internet. Thus, they become intelligent objects that send and receive data to improve their individual and integrated functionality.
The training or indicator measurement model consisting of four levels: Level 1 (reaction), Level 2 (learning), Level 3 (behavior), Level 4 (results).
Level of Maturity
An evolutionary plateau towards the achievement of a mature software process. Each level of maturity provides a layer in the base for continuous process improvement.
It is an artificial-intelligence tool programmed to serve our customers with 24/7 availability and is created to provide solutions for transactions or concerns.
Lost Time Injury Frequency Rate (LTIFR)
An indicator that measures the frequency with which accidents occur during the workday for every million hours worked.
Lost Time Injury Severity Rate (LTISR)
An indicator that measures the severity of work accidents and represents the number of days lost per million hours worked.
The environmental, social and economic issues that will be decisive for the Company in the coming years.
A Big and Ambitious Goal that provides strategic guidelines to the Organization.
A group of distributed loads and energy resources with a clearly defined electrical frontier, which has the ability to be self-sufficient and operate in isolation or in parallel with the electrical system to supply local demand.
A tool that helps to limit, as far as possible, the negative impacts on biodiversity produced by development projects. It is based on implementing best practices to avoid and minimize negative impacts on biodiversity and ecosystem services, managing residual impacts through restoration and compensation actions (https://www.thebiodiversityconsultancy.com/approaches/mitigation-hierarchy/).
National Transmission System (NTS)
It is the interconnected electrical energy transmission system made up of the set of lines, with their corresponding connection modules, that operate at voltages equal to or greater than 220 kV.
The result after deducting from the income obtained by the Organization all the corresponding expenses and taxes.
The use of water without consumption of the resource; it is returned to the environment from which it was extracted.
Waste that does not cause damage to the environment or the health of living beings, since it does not undergo significant physical, chemical or biological transformations.
Titles that represent a debt that an issuing entity has with the natural or legal persons that acquire them. They are a financing option for companies, other than bank credit. In this case, the issuing company acquires the obligation to return the amount of the investment to the bond holder after a period of time has elapsed, plus a sum of money that is equal to the interest it promised to pay.
Performance Evaluation by Methodology
An evaluation methodology to know the performance and work performance of an employee. It is a complete and constructive review that measures and accounts for the strengths and weaknesses of the employees.
Pillars of the Organization’s Culture
We stand out for our commitment to the Organization, the Company’s vision, the benefits that improve the quality of life and the advancement of leaders, in order to recognize the work of people and retain human talent. We are based on four pillars, each associated with different practices and behaviors that we all have internalized.
Power Generation Matrix
An X-ray of how the generation portfolio is balanced between the different sources; in our case: hydro, wind, solar and thermal.
Regional Transmission System (RTS)
It is the interconnected electrical energy transmission system made up of regional or interregional transmission network. In addition, it is made up of the set of lines and substations with their associated equipment, which operate at voltages less than 220 kV and do not belong to a local distribution system.
The vast majority; residential or small business clients with a maximum consumption of 55 MWh/month or 100 kW of power.
All the resolutions issued by the Energy and Gas Regulation Commission (CREG, in Spanish). It is part of the general framework, such as the Political Constitution, and is made up, among others, of codes, laws, decrees and resolutions.
The energy obtained from virtually inexhaustible natural sources, either because of the amount of energy they contain or because they are capable of regenerating themselves by natural means.
Transactions between an energy trading company and the end user, such as homes, shopping centers, industry, etc.
Celsia’s voluntary program that seeks to contribute to the restoration of the hydrological basins of Valle del Cauca, Colombia, through the planting of 1,000,000 native trees annually for 10 years.
The System Average Interruption Duration Index.
System Average Interruption Frequency Index.
Satisfaction Index with Perceived Quality (ISCAL, in Spanish)
A measurement of satisfaction carried out every two years, promoted by the Commission for Regional Energy Integration.
Electric power generation carried out in the home, school or business. As a requirement to inject it into the grid, it must have been generated using non-conventional renewable energy. Self-generated energy will supply part of the total electrical consumption.
Serena del Mar
An urban project, the construction of which began in 2015 and which establishes a new concept of city north of Cartagena de Indias, based on the pillars of design for the future, integrated with nature and with opportunities for all.
Set of actions aimed at efficiently managing the consumption of a site, in order to reduce the costs of energy supply and the rates of access to the network and the system in general.
Socio-Environmental Management (SEM)
A process aimed at solving, mitigating and/or preventing environmental problems, in order to achieve sustainable development.
Groups of people who are part of the Organization and others with whom we have diverse relationships, from whom we receive and manage suggestions, comments and expectations, which is essential to fulfill our strategy.
A Spanish training school specialized in energy and engineering, with a broad portfolio of virtual training on various topics of interest. It manages the platform that we also know as Structuralia (for virtual courses in our Company).
Suppliers with a High Sustainability Risk
Suppliers that may affect the development and achievement of the Company’s strategy objectives. These include ESE (Environmental, Social and Economic) threats, weaknesses and specific situations to which the Company is exposed. If we do not manage it, the lack of risk orientation in the supply chain could limit our ability to obtain sustainable, reliable long-term benefits for all our Stakeholders.
Sustainable Development Goals (SDGs)
A United Nations (UN) initiative, the aim of which is to achieve a sustainable future for all. They interrelate with each other and incorporate the global challenges that we face every day, such as poverty, inequality, the climate, environmental degradation, prosperity, and peace and justice.
Our line to report, personally or anonymously, incorrect acts or violations of the policies established in the Code of Business Conduct.
Turn-On (Enciende) Program
A Celsia Foundation program that aims to improve schools in scopes, such as the repair of sanitary batteries for children, normalization of the electrical network, repair of roofs and painting, among others.
Unconventional Renewable Sources
All those energy generation sources in which the consumption, expense or exhaustion of their generating source is not incurred. Among these energy sources are hydraulic energy, wind energy, among others.
Large consumers of energy; for this condition, they are free to contract the provision of the energy service with the company that offers them a better price in generation and marketing.
The organization committed to helping reduce emissions, improve livelihoods and protect natural resources in the public and private sectors. It supports climate action and sustainable development with standards, tools, and programs that credibly, transparently, and solidly assess environmental and social impacts, and enable funding to maintain and expand these benefits.
Wave 1 Supplier
A supplier of services associated with the business object (high-risk activities, within our facilities or assets, inherent to the business).
Wave 2 Supplier
A regular high-risk service supplier.
A set of information-exchange systems between generators and marketers of large blocks of electrical energy in the Commercial Exchange System, to carry out long-term energy contracts and in the Energy Exchange on defined quantities and prices, subject to the Operating Regulations and other applicable rules.
Transactions between generating agents and marketers that represent end clients.